Support for those who need it most.
Get extra help during power cuts by joining the Priority Services Register. Once you're on the register, we'll contact you directly during a power cut and make sure you get the support you need. The Priority Services Register is run by us, the company that manages your local power network, not your energy supplier.
Could you get extra support during a power cut?
A power cut is harder for some households than others. The Priority Services Register is open to anyone who might need extra support – whether that's because of age, a health condition, a disability, young children at home, or a communication need. More people qualify than you might think.
Already registered? Update your details.
If your contact details, address or support needs have changed, it's worth keeping the register up to date. When a power cut happens in your area, we use what's on record to reach you and make sure you get the right support. No need to re-register, just update what's changed.
Know exactly what to do when the power goes out.
Answer a few questions about your home and we'll put together a plan built around your household. No account needed, and it only takes about 5 minutes.
Quick links & support.
Contact us
Get in touch by phone, live chat, or online, whatever works best for you.
Or download our handy Customer Services Guide, covering details on how we can best support you, including information on getting in touch.
Power cut safety information
Some simple steps can help keep you and your loved ones safe during a winter power cut.
Energy bills support
We have worked with key industry partners to provide information about the support that is available for rising energy bills.
Easy Read advice
Take a look at our Easy Read document which explains how to get ready for a power cut or emergency.